Shipping policy
SHIPPING POLICY Thank you for shopping at gzfashionhair! We are committed to delivering high-quality human hair wigs to customers worldwide. Please review our shipping policy below. ─────────────────────────────── SHIPPING DESTINATIONS We currently ship to the following countries: 🇺🇸 United States 🇬🇧 United Kingdom 🇨🇦 Canada If your country is not listed, please contact us at sales01@gzfashionhair.com to discuss shipping options. ─────────────────────────────── SHIPPING RATES & FREE SHIPPING We offer competitive shipping rates with FREE SHIPPING on qualifying orders! Standard Shipping: • Orders under $150 USD: $9.99 • Orders $150 USD and above: FREE SHIPPING ✓ Express Shipping (Optional): • Flat rate: $19.99 for all orders • Faster delivery for urgent needs Note: All prices are in USD. Your local currency equivalent will be displayed at checkout. ─────────────────────────────── PROCESSING TIME Orders are processed and shipped within 1-2 business days after payment confirmation. Please note: • Orders placed on weekends or holidays will be processed on the next business day • During peak seasons (Black Friday, Christmas, etc.), processing may take 2-3 business days • You will receive a shipping confirmation email with tracking information once your order ships ─────────────────────────────── DELIVERY TIME Estimated delivery times from our warehouse in Guangzhou, China: Standard Shipping: • United States: 12-20 business days • United Kingdom: 10-18 business days • Canada: 12-20 business days Express Shipping: • United States: 4-6 business days • United Kingdom: 5-7 business days • Canada: 5-8 business days Please note: Delivery times are estimates and may vary due to customs clearance, weather conditions, or other unforeseen circumstances. We are not responsible for delays caused by customs or postal services. ─────────────────────────────── TRACKING YOUR ORDER All orders include tracking! • You will receive a tracking number via email within 24-48 hours after your order ships • Track your package using the tracking number provided • For tracking inquiries, please contact us at sales01@gzfashionhair.com Tracking typically updates within 2-3 days after shipment. If you don't see updates after 5 days, please contact us. ─────────────────────────────── CUSTOMS, DUTIES & TAXES International Shipping Notice: When ordering from outside China, your order may be subject to import duties, customs fees, and taxes imposed by your country's customs authority. These charges are the responsibility of the recipient and are NOT included in our product prices or shipping fees. Customs policies vary by country: • United States: Most orders under $800 are duty-free • United Kingdom: Orders may be subject to VAT and customs duties • Canada: Orders may be subject to duties and taxes We have no control over these charges and cannot predict their amount. Please check with your local customs office for more information. We declare all shipments at their actual value and cannot mark items as "gifts" or undervalue packages, as this is illegal. ─────────────────────────────── SHIPPING ADDRESS Please ensure your shipping address is complete and accurate. We are not responsible for: • Lost or delayed packages due to incorrect addresses • Packages returned due to failed delivery attempts • Additional shipping fees for address corrections If you need to change your shipping address, please contact us immediately at sales01@gzfashionhair.com. We cannot modify addresses once the order has shipped. ─────────────────────────────── LOST OR DAMAGED PACKAGES Lost Packages: If your tracking shows "delivered" but you haven't received your package: 1. Check with neighbors or building management 2. Verify the shipping address on your order 3. Contact us within 7 days at sales01@gzfashionhair.com We will work with the shipping carrier to locate your package or file a claim. Damaged Packages: If your package arrives damaged: 1. Take photos of the damaged packaging and product 2. Contact us within 48 hours at sales01@gzfashionhair.com 3. We will arrange a replacement or refund ─────────────────────────────── UNDELIVERABLE PACKAGES If a package is returned to us as undeliverable due to: • Incorrect address provided by customer • Failed delivery attempts (customer not available) • Refusal to pay customs fees • Refusal of package The customer is responsible for: • Original shipping costs (non-refundable) • Return shipping costs • Reshipping fees (if applicable) We will contact you to arrange reshipment or refund (minus shipping costs). ─────────────────────────────── SHIPPING RESTRICTIONS We cannot ship to: • P.O. Boxes (for Express Shipping) • Military addresses (APO/FPO) • Freight forwarding addresses Standard shipping to P.O. Boxes may be available in some areas. Please contact us to confirm. ─────────────────────────────── HOLIDAYS & PEAK SEASONS During major holidays and peak shopping seasons: • Processing times may be extended by 1-2 days • Shipping carriers may experience delays • We recommend ordering early to ensure timely delivery We will post any holiday shipping deadlines on our website and social media. ─────────────────────────────── CONTACT US For shipping questions or concerns: 📧 Email: sales01@gzfashionhair.com 📱 Phone: +86 13560370179 🌐 Website: www.gzfashionhair.net Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (China Standard Time) We typically respond to all inquiries within 24 hours during business days. ─────────────────────────────── POLICY UPDATES We reserve the right to update this shipping policy at any time. Changes will be posted on this page with the updated date. Last Updated: March 5, 2026 ─────────────────────────────── Thank you for choosing gzfashionhair! We appreciate your business and look forward to serving you.